Pret A Manger

Getting Pret a Manger's shop delivery platform to "own the lunch market"

The Objectives

  • Design a platform to support international territories for content, product offerings and currency
  • Create the process flow to cater and deliver a customer journey and interfaces strategy based on different offerings, times and territories
  • Build rules for pre-ordering and collecting in-store
  • Provide guidance to launch web presence in China
  • Propose high-level architecture of the entire solution

The Strategy

  • We conducted an in-depth consulting programme, including reviewing the existing technical landscape of the Pret A Manger delivery platform
  • Over 15 workshops were conducted with the client to ensure that we understood the business and delivered a solution that met the best return on investment
  • We worked with various stakeholders of the business to deliver a design that worked for the marketing, delivery and IT departments

The Results

  • Delivered high quality system design, as well as high level architecture and solution integration
  • Increased efficiencies in business operations thanks to order process evaluation and documentation
  • Business risk on approach decreased